Sublime Outdoor Shipping Policy
Effective Date: 31-07-2025
Applies to: Orders shipped within Ireland
Website: www.sublimeoutdoor.com
Email: info@sublimeoutdoor.com
Customer Support: (Mon–Fri: 9:00 AM – 5:00 PM)
1. Shipping Coverage
We currently offer shipping only within the EU. All orders are shipped from our fulfilment centre and delivered via trusted UK-based carriers.
2. Shipping Costs
Free Standard Shipping is available on all orders within the EU.
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No minimum spend is required.
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No additional shipping or handling fees apply.
3. Order Processing & Delivery Time
We strive to process and dispatch your order as quickly as possible.
| Stage | Details |
|---|---|
| Order Cut-off Time | 4:00 PM GMT (Monday–Saturday) |
| Handling Time | 2–4 business days (excluding Sundays & holidays) |
| Transit Time | 3–7 business days (Monday–Friday) |
| Estimated Delivery | 5–11 business days total |
Orders placed after the cut-off time will be processed the next business day.
4. Shipping Carriers
We work with reliable and trusted partners to ensure timely and safe delivery:
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Royal Mail
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UPS
Your order may arrive in multiple shipments if products are sent from different warehouses.
5. Tracking Your Order
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can track the delivery status via our tracking page or directly through the carrier’s website.
6. Delivery Issues
If your order is delayed, missing, or arrives damaged:
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Contact us immediately at info@sublimeoutdoor.com
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We will assist in locating or replacing your package where appropriate.
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Claims must be made within 14 days of the expected delivery date.
7. Incorrect Address or Missed Delivery
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Please ensure your delivery address is correct at the time of order.
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We are not responsible for failed deliveries due to incorrect addresses.
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If a package is returned to us, we may charge a redelivery fee.
8. Contact Information
Business Name: Venema Webshops b.v.
Address: Wolgastraat 17, 9606RX Assen
Email: info@sublimeoutdoor.com
Contact: here
Customer Service: Monday to Friday: 9:00 AM – 5:00 PM
We do our best to reply to your e-mail within 1-2 business days.
Thank you for shopping with Sublime Outdoor