Return & Refund Policy

Return & Refund Policy

Sublimeoutdoor.com
Last updated: 31-07-2025

Our 30-Day Hassle-Free Return Promise

At Sublime Outdoor, we want you to be completely satisfied with your purchase. That’s why we offer a simple and transparent 30-day return policy for customers in the EU.

1. Return Eligibility

  • Return window: You may return any eligible item within 30 days of receiving your order.

  • Condition: Items must be unused, unworn, and returned in their original condition with all original packaging, labels, manuals, and accessories.

  • Non-returnable items: For hygiene and safety reasons, some products may be marked as non-returnable on the product page (e.g. bedding, towels, or personal care items).

2. Return Costs

  • Defective or Damaged Items:

    • If your product is damaged in transit, faulty, or incorrect, you will receive a full refund, and we will cover all return costs.

    • Please notify us within 14 days of delivery if you believe the item is defective.

  • Change of Mind / Customer Remorse:

    • If you decide you no longer want the product, ordered the wrong item, or it doesn’t fit, return shipping is at your own expense.

    • Shipping costs are non-refundable in these cases.

3. How to Return an Item

  1. Contact Us:
    Email us at info@sublimeoutdoor.com with your order number, reason for return, and whether you’d like a refund or exchange.

  2. Return Instructions:
    Our support team will provide a Return Authorisation and the return address, along with step-by-step instructions.

  3. Package Your Item:
    Repack the item securely with all original components and documentation.

  4. Shipping & Proof:
    Ship the package via a trackable carrier and email us proof of return shipment (tracking code or receipt).

4. Refund Process

  • Once we receive and inspect your return, we will confirm whether the item meets our return criteria.

  • Approved refunds will be processed to your original payment method within 7 business days.

  • Please note: It may take several additional days for the funds to appear depending on your bank or payment provider.

5. Exchanges

Need a different size, colour, or item? No problem! Contact our team at info@sublimeoutdoor.com and we’ll guide you through the exchange process. We’ll do our best to accommodate your request quickly.

6. Questions or Assistance?

Contact Information:

Business Name: Venema Webshops b.v.

Address: Wolgastraat 17, 9606RX Assen

Email: info@sublimeoutdoor.com

Contact: here

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM

We do our best to reply to your e-mail within 1-2 business days.

Thank you for shopping with Sublime outdoor

 

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